Integrating CRM and ERP Systems With MuleSoft


November 18, 2020

4 min read

Integrating CRM and ERP Systems With MuleSoft

Managing business processes has become very complicated given the increasing emphasis placed on e-commerce combined with the disruptions caused by the COVID-19 virus. More people are now going online to shop, and if you don’t keep track of all your customers’ data, you could be missing out on profitable business opportunities.

In order to help them organize and make sense of the data coming in, companies use CRMs to handle the frontend information and ERPs for the backend. However, it is not simply enough to collect this information only to keep it stored in a siloed system. You need to integrate both your CRM and ERP with all of your business apps so that you are getting the most value out of the data you have.

Regardless of the CRM or ERP system, you are using, MuleSoft is the best technology to solve your integration needs. In this article, we are going to cover why you need to start integrating your systems and why you should use MuleSoft to do so.

Mulesoft, ERP and CRM: Challenges of Integration

Mulesoft, ERP and CRM Challenges of Integration

Integration by itself can be very difficult. Companies will often choose a stack of products from a certain provider only to later realize that what they have chosen is too complex to maintain or does not fully satisfy their requirements. For example, you may have Dell servers and a host of other products and then decide to add storage from HP. It could be problematic, to say the least. Furthermore, a lot of companies have legacy systems expensive enough to migrate to the cloud or moving them is simply not possible. Such legacy systems are usually built with a monolithic architecture which makes integration difficult. This is why Salesforce and many other companies offer interaction either through a web service layer or via libraries.

It can be difficult to choose the right tool for integration, simply because there are so many available out there. The tools you ultimately end up choosing must be able to support hybrid integration which will allow your on-premise apps to be easily integrated with cloud ones. Think of it as a creating communication channel between your SaaS/PaaS enterprise systems and big data.

It is important to note that these are just a few of the most common issues faced by companies when dealing with integration but this list is by no means exhaustive. Now, let’s explore the reasons why you should use MuleSoft to achieve your integration goals.

Why Choose MuleSoft for CRM and ERP Integration Needs

Why Choose MuleSoft

MuleSoft provides a couple of profits that will greatly simplify your interaction challenges: Mule ESB (Enterprise Service Bus) and CloudHub. The Mule ESB provides powerful connectivity for both your on-premise systems and cloud-based ones. Anypoint platform is here to help with connecting all trending services and apps you need. Even if you use Salesforce for your CRM needs while using SAP or Microsoft Dynamic for ERP, you will still be able to connect those systems with MuleSoft, despite them being from different providers. By connecting your applications you will be able to focus more on running your business and less on obtaining the data you need. 

As SaaS and cloudbased applications become more popular, companies should be able to connect all products they are utilizing. Mulesofts Cloud Hub is an iPaaS (integration platform as a service) and streamlines connectivity over the cloud. It is possible with either Anypoint Connectors or other customizable integration applications, saving you the hassle and cost of developing and maintaining custom code. 

Solving CRM & ERP Integration Challenges with MuleSoft

A lot of companies choose to connect their enterprise apps via a pointtopoint approach which is weak and complicated to maintain. It is also high-priced, and since the whole system will be impacted each and every time you roll out an improvement errors have serious implications. MuleSoft allows for deeper CRM and ERP integration via tools like Cloud Hub and the Mule ESB creating seamless connectivity to make all the data you have readily available and open the door for deeper customer insights.

Learn more about the main concepts of Mule ESB as a efficient middleware tool.



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