About BA Insight
BA Insight helps their clients address their internal search challenges through a combination of modular, scalable software in conjunction with a high-level search engine and AI strategy. This allows their customers to implement a variety of search solutions, resulting in more efficient, productive, and engaged employees.
BA Insight’s customers have a wide array of ECM solutions and every day their employees need to be able to access all of these systems in order to find certain information. Many times, the clients will have many different ECM solutions and making it difficult and time-consuming to search each ECM solution for specific information.
BA Insight was looking for a qualified partner who could develop connectors to various Enterprise Content Management systems in order to retrieve information from ECM systems, read and process data and make them securely searchable via a unified search index.
Softwarium leveraged the experience it received while designing the PathBuilder system which was intended to connect more than 30 different Enterprise Content Management systems. Softwarium employees attended meetings between BA Insight and their clients in order to identify their exact needs and the ECMs they were looking to connect. Certain connectors had to be made from scratch, but others could be reused. In fact, over the duration of the project, Softwarium accumulated a wide framework of connector components which allowed us to expedite the development process and add more predictability as to when the project will be complete.
If the customer already had a connector in place, we would have to evaluate to see which data could be indexed. Since the ECM systems are very extendable, the clients always had some extensions installed that allowed them to perform certain custom operations. Since it is not possible to create a “one-size-fits-all” solution, we needed to check what we needed to add to the connector that would maintain an uninterrupted flow of business processes.
Softwarium assembled a team of 15 people consisting of a Project Manager, Software Developers, QAs to allow BA Insight to take on new clients and create a custom connector for each of them.
As a result of BA Insight’s long-term cooperation with Softwarium, they were able to provide each client with a custom-made connector. We created connectors to systems such as LiveLink, FileNet, eRoom, IBM Websphere, Microsoft Exchange and Microsoft SharePoint Online. In addition, we created a framework for automatic functional testing of connectors, which allowed, in its turn, to provide high quality of products and cut time for developing new connectors.