The Norwegian Air Shuttle company shows a good example of an intuitive and user-friendly portal. Due to fast growth, it had to have the capacity to serve thousands of simultaneous passengers shopping on their website for 270 destinations. Since the Norwegian Air has won prestigious industry awards such as European Passengers’ Choice Awards 2019 and as the Best Long Distance Low-Cost Airline, they needed to match their outstanding flying experience with a smooth and convenient shopping experience. They needed a customer portal that could retrieve all kinds of information and provide customers with answers according to the requests.
The new, upgraded customer portal that Softwarium created for the Norwegian Air Shuttle allows all sorts of functionalities. Not only would the customers be able to review the prices for their specific flights, but they could also review seating availability, search through the flight calendar and apply reward points to the cost of the flight. This really expedited the entire purchasing process and alleviated all of the headaches. The system could even account for more complex operations such as a third party splitting the cost of the airfare. For example, customers who live on the Spanish Isles would get part of their airfare discounted, courtesy of the Spanish government. Customers who shop for air tickets inside the client portal must be able to see what the cost of the ticket will be and how much they will end up paying after all of the discounts.